Effective Date: February 25, 2026

Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you register for an account, subscribe to our services, or contact support:

• Account Data: Name, email address, mobile number, and shop details.
• Business Data: Inventory details, sales records, customer information, and financial transactions related to your shop.
• Payment Data: Subscription and billing information handled through secure third-party processors.

2. How We Use Your Information

We use the collected data to:

• Provide, operate, and maintain the Ratna ERP platform.
• Process transactions and manage your subscription.
• Send system alerts, updates, and administrative messages.
• Improve our software and user experience.
• Ensure the security and integrity of our services.

3. Data Isolation & Security

At Ratna ERP, we implement strict multi-tenancy data isolation. Your shop's data is logically separated from other shops and is only accessible by you and your authorized staff members. We use enterprise-grade encryption and secure server configurations to prevent unauthorized access.

4. Data Disclosure

We do not sell or rent your business data to third parties. We may disclose information only when required by law or to protect our legal rights.

5. Cookies and Local Storage

We use cookies and browser local storage to maintain your session, remember your preferences, and provide a seamless user experience. You can manage these through your browser settings.

6. Your Rights

You have the right to access, update, or request the deletion of your personal data. You can manage your shop's data through the administration panel or contact us for assistance.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via system broadcasts or email.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at iratnaerp@gmail.com.